Why Do People Create Viruses

You’d be right in thinking it’s hard to program a computer virus that can spread across the world in a flash - we’re talking days of constant desk-jockey nerd-work. So why do they bother? Well, it generally comes down to 3 reasons: Money, showing off their skill, or to simply being a jerk. While showing off or being a jerk is pretty self-explanatory, the money side is fascinating.

Here’s how people are making money with computer viruses:

Bank account theft: Virus creators are more than happy to help themselves to your bank details, sneaking in to grab your login details or credit card info. They can either transfer your funds away or use your credit card details to go on a shopping spree. Sometimes they’ll leave the fun to another person though, and simply sell your details to the highest bidder.

Ransomware: Rather than a financial snatch and grab, sometimes a virus will encrypt your files and demand money for the unlock code. Without a true backup plan in place beforehand, you’re at their mercy. You’ll be given very helpful information on how to pay, plus a firm deadline before your files are destroyed permanently.

Ad swappers: A cheeky technique, this is when they create a virus that either puts annoying ads on websites you visit, or places affiliate codes on pages so that when you buy something legitimately – eg, from Amazon – they get a percentage as a ‘referral fee’. Their kickback doesn’t make your purchase cost more and you may not even know you’re supporting their activities.

Bitcoin mining: You might have heard of digital currencies being used for payment, but did you know you can also earn them with your computer processing power? Unfortunately, ‘renting’ out your computer’s processing power means paying more in running costs than you’d make – unless you were very clever and sneaky, and used a virus to rent out other people’s computers.

Botnets: Certain infected computers can be remotely controlled to do whatever the virus creator wants. In this case, they’ll usually set the infected bot computers to overwhelm a target web server, like an e-commerce store. Sometimes it’s done as revenge, but more often it’s blackmail. The ‘Botmaster’ says “pay me thousands of dollars or I’ll crash your site during the biggest shopping day of the year.”

Account stealing: Subscription accounts like Netflix and Hulu are often hijacked, leaving you to pay the bill for someone else’s entertainment. But sometimes, virus creators go one step further with online gaming accounts. All those digital items that you fought so hard for (special clothing, weapons etc.) can carry real-world value and be stolen from your account and sold on a black market. Yes, that’s cheating!

Give us a call at 778-421-1107 to make sure your computer is secure and protected.

Should I Upgrade or Buy a New Computer

Well, it depends – mostly on who you’re asking! A department store salesman will always recommend a new one, but when you get down to the nitty gritty with a trained technician, you’ll often discover you have more (and cheaper) options than you thought.

Start by taking stock of what you’ve got. Sometimes an upgrade simply isn’t worth the trouble and it’s painfully obvious. For example, if your car is 30 years old, demands a constant supply of special fuel and you can see the road whizzing by thanks to the ‘custom’ holes in the floor…it’s time to replace the rust-bucket! However, if your car is decently modern and in reasonably good condition but happens to stall at stop signs, a few quick fixes can be just what the mechanic ordered.

If your computer does need to be replaced, chances are you already know this. But if you’re not sure and some days it could go either way, this will help. We’ve put together a walkthrough of the most common upgrades and the impact they’ll have:

Video card upgrade: It might not be your computer that’s getting old. Instead, games are getting more and more demanding. The days of stick-figure animations are gone and lifelike 3D is the new normal. With that improved experience comes a huge strain on your computer’s resources. If you have a gamer in the house, you can often super-power your computer with a single component – a new video card. For hardcore gamers, it’s actually a necessity, as some new games refuse to install if the video requirements aren’t met. Love smooth animations and responsive gameplay? We know all the best games out now (and in the works) and can match you with the right video card.

Hard drive upgrade: New hard drives are a popular option, both in size and speed. Running out of space is less of a problem now, but speed is a major concern. You’ve no doubt sat there twiddling your thumbs and urging a file to hurry up and copy. Many upgrades are to an SSD (Solid State Drive) that has zero moving parts and can find/transfer data in a flash. They even make booting up lightning fast! And you’ll have the choice of keeping your old drive for general storage, complete with all your existing data.

Memory/RAM upgrade: Some cheaper computers are underpowered from day 1. In truth, most of the ones in the department store could use at least an extra 4GB of oomph! Sometimes though, even a great computer falls behind as new applications come out and need more resources. Adding extra memory can revive your existing computer and set it up for a couple more years of happiness.

Where to draw the line: There are other upgrades such as the CPU, which is basically the brains of the computer; and the motherboard that all the parts plug into…but once you’re in that territory, it really is time to go for a full replacement. You’ll save money by getting a computer that meets your needs and can grow with you.

Is your computer letting you down? Give us a call at 778-421-1107 to help you with upgrading or selecting a new computer

Everything You Need to Know About Facebook Privacy

Finding the balance between Facebook privacy and Facebook fun can be challenging. It’s a double-edged sword that allows us to connect with friends no matter where they live, but it also publicly shares information that just a few years ago, we’d never dream of putting online. You can search for people based on where they went to school, the town they live in, clubs they belong to, who they’re related to…but when is it too much? Your birthday is the first piece of info collected when you sign up, and it’s great getting birthday wishes from friends and family when it appears in their newsfeed. But while Facebook is sending you balloons and funny memes, your birthday is now public knowledge. It seems harmless, but when you call your bank or other institution, what’s the first question they ask to verify your identity? Your birthday! Some password recovery systems even ask questions like ‘which high school did you go to?’ assuming this is the knowledge that only you would know. Except… you’ve just publicly shared it on Facebook. Whoops! We’ve all heard stories of people who’ve lost their jobs after less-than-wholesome pictures or statements have gone public. If you have a reputation to keep, you definitely don’t want pictures from last weekend’s private party showing up, especially if you really let your hair down. While you can’t control what others do with the photos they take of you, you can control whether or not you’re tagged in them. Fortunately, there are settings in Facebook that allow you to control who sees what information and what happens when you’re tagged. Despite what you may have heard or seen floating around in a Facebook share hoax, you do have complete control over your Facebook privacy, and it’s easy to adjust.

How to Check and Adjust Your Facebook Privacy Settings

See what your account looks like to an outsider From your Facebook homepage, click your name on the blue bar at the top of the page. Click the three dots next to ‘View Activity Log’ and then select ‘View as…’ Run a quick privacy checkup Click the question mark in the top right corner and choose ‘privacy checkup’. Think about what you really need to share – do people need to know the YEAR of your birth or just your birthday? Your friends will still get the notification, and you’ll still get the balloons. Edit advanced privacy While the checkup covers the most obvious info, you can go much deeper. Click the V-shaped dropdown to the right of the question mark. Go to settings and choose privacy. Adjust timeline and tagging In the privacy settings, you can explicitly control who can tag you, who can see or share the tagged content, and what shows up on your newsfeed. Tightening your Facebook privacy only takes a few minutes, but it can save you a whole lot of trouble in the future. If you need help with this, just give us a call at 778-421-1107

4 Simple Tips to Keep Your Internet Banking Safe

Online banking has boomed in the past few years to become the new norm. Branches are out and apps are in. Half the time when you visit a branch, you’re steered towards a computer for a DIY transaction – with optional assistance. But is internet banking really safe? You’re always told to keep your financial details private, but now also to jump on board the online banking train – talk about a push/pull scenario! The good news is you CAN bank safely online with a few simple precautions.

Always type in the website address

Many attackers will attempt to trick you into clicking a fake link to your bank website. Usually sent as a ‘phishing email’, they’ll claim there’s a problem and ask you to click through to your bank and correct it ASAP. The link points to a fake website that looks almost exactly like your real bank site and is recording your private account info. You can avoid scams like this simply by accessing your bank by manually typing in the website or using a bookmark.

Avoid public computers and networks

Jumping onto a PC at the library or mall might seem like a quick and easy way to check your account, but public computers are often targeted by scammers. In just a few moments, they can install keyloggers to record usernames, passwords, and other private data, then sit back as all future user details are emailed to them. The same problem applies with free, unsecured Wi-Fi. You’re better off using an ATM or a data-enabled smartphone.

Use a strong password with 2- factor authentication

Create a unique password for your online banking, something you’ve never used anywhere else. Mix up words, numbers, and symbols to create a complex password that can’t be guessed easily. Avoid giving attackers a head start with data they can find on Facebook, like kids names, pet names, birthdates, etc and really think outside the box. And of course, never write it down anywhere near your wallet, phone or computer. If remembering is likely to be an issue, you might like to consider a secure password manager app. Many banks will also help boost your security with two-factor authentication, sending random codes to your phone (or a special LCD device they provide) to verify any activity.

Check page security before entering data

Finally, take a micro-second to spot the small padlock icon before you enter any data. You’re looking for a padlock appearing as part of the browser itself, not just an image on the webpage. It will be either in the bottom corner or next to the URL. The address will also start with httpS:// instead of http://. If you don’t see these things, the page is NOT secure and you shouldn’t log in.

Would you like us to give your computer a new lease on life? Give us a call at 778-421-1107

Is your computer infected by a virus?

How to Tell if Your Computer Has a Virus?

Sometimes computers do wacky things that ring alarm bells and make us dive for cover. Next thing you know, you’re running scans on repeat and demanding everyone come clean about their browsing habits. Fortunately, not all weird occurrences are caused by viruses – sometimes your computer is simply overloaded, overheating or in desperate need of a reboot. Here are the tell-tale signs of a malware attack:

Bizarre error messages

Look for messages popping up from nowhere that make no sense, are poorly worded or plain gibberish – especially if they’re about a program you don’t even have. Take note of anti-virus warnings too, check the warning is from YOUR anti-virus software and looks like it should. If a message pops up that isn’t quite right, don’t click. Not even to clear or cancel the message. Close the browser or shut down the computer instead, then run a full scan.

Suddenly deactivated anti-virus/malware protection

You know the best way to get past the guard? Send him for a coffee break! Certain viruses are programmed to take out the security systems first, leaving you open to infection. If you reboot and your protections aren’t back on the job, you are more than likely under attack. Attempt to start the anti-virus manually and you’ll know for sure.

Social media messages you didn’t send

Are your friends replying to messages you never wrote? Your login details might have been hacked and your friends are now being tricked into giving up personal information or money. Change your password immediately, and advise your friends of the hack.

Web browser acting up

Perhaps you’ve noticed your homepage has changed, it’s using an odd search engine or opening/redirecting unwanted sites. If your browser has gone rogue, it’s definitely a virus, usually one intended to steal your personal or financial details. Skip the online banking and email until your scans come up clear and everything is working normally again.

Sluggish performance

If your computer speed has dropped, boot up takes an eternity and even moving the mouse has become a chore, it’s a sign that something is wrong. But not necessarily a virus. Run your anti-virus scan and if that resolves it, great. If not, your computer likely needs a tune-up or quickie repair.

Constant computer activity

You’re off the computer but the hard drive is going nuts, the fans are whirring, and the network lights are flashing like a disco? It’s almost like someone IS using the computer! Viruses and malware attacks use your computer resources, sometimes even more than you do. Take note of what’s normal, and what’s not.

Got a virus? Give us a call at 778-421-1107

Why Your Windows Updates Are More Important Than Ever

Why Your Windows Updates Are More Important Than Ever

Stories about hackers and virus attacks seem to be making the news almost every day, and many of these news stories include tips on how you can avoid becoming a victim. One common theme among these tips is making sure your Windows operating system up to date. Every day hackers are trying to figure out new ways to break into Microsoft Windows and once they do find a weakness, they try and find a way to spread it. This could be a malicious email attachment or even something that spreads without your involvement. Updates Explained Whenever Microsoft discovers a potential flaw, they push out a small piece of software to all Windows computers running a supported version. If set correctly, your computer will check if there’s any updates or patches and install them automatically. In new versions, this usually happens when you’re shutting down or starting up and doesn’t impact your experience at all. Unfortunately, some users will manually disable or delay their updates, creating a risky situation. The update may include security patches, drivers or a simple tweak to address bugs or issues with Windows. Sometimes, they even include new features or applications to improve the stability of your operating system. They’re a good thing! Not All Versions Get Updates Some older operating systems are no longer supported, which means unless there are extenuating circumstances, Microsoft won’t issue any new updates. Not a single one – generally, if cybercriminals discover a flaw after support ends, they’re free to exploit it. For example, Windows XP support ended in 2014, and Windows Vista just ended in April this year. The moment an operating system is retired it becomes a playground for cyber-criminals. It’s not just Microsoft walking away from these old versions either. Third-party software like the Google Chrome browser will still work, but they’ve also stopped supporting old versions with crucial updates and patches. It might seem like everything is working fine because your anti-virus isn’t pinging in alarm, but it just becomes a case of risk, upon risk, upon risk. What to do with older Windows As much as you’re comfortable with your older version of Windows, each time you boot up you’re exposing your system, important files and the entire network. It only takes one weak entry point in the chain to allow malware into all connected devices. That could mean your photo storage, media centre or even smart appliances. It’s not worth it - if you’re running Windows XP or Vista (or older), you need to update to a more modern operating system ASAP. Give us a call to upgrade your computer. Give us a call at 778-421-1107

Why You Should Never Use A Free Email Address For Your Business

Why You Should Never Use A Free Email Address For Your Business

The message is clear: email is king. Many clients and customers choose to communicate primarily by email and as you know, it gives a fantastic ROI in your marketing strategy…unless you’re using a free email like Hotmail, Gmail, or even your internet provider. If that’s the case, you’re losing business each and every day. It looks unprofessional: Imagine if banks used free email accounts – you’d never feel comfortable giving them your personal details let alone any money. How people perceive your business is what makes your business. Without that professional touch, you’ll appear temporary and fly-by-night. It puts your credibility into question and sends the message that you’re not serious about doing business – or worse – that you’re prepared to cut corners. It erases your experience: Newer, fledgeling businesses often start out with a free email address. The address clearly communicates that they are new and have little experience, and are perhaps testing the waters in a new direction. They’re not even remotely proven yet and are firmly within the hobby-zone. Continuing to use the free address once your business moves into the professional arena means you’ll struggle to build momentum and any experience will be negated. It’s forgettable or inappropriate: Your business success hinges on being memorable enough to gain referral custom and results from your advertising. Unfortunately, free email addresses are by default filled with hard to remember clutter, for example – joesplumbing_1985@hotmail.com or milkshakes_mybabby@gmail.com. Neither of these roll off the tongue, is appropriate for business, or can be remembered without a high likelihood of typos and bounce back. Branded email addresses such as joe@joesplumbing.com make running a profitable, scalable business much easier. It’s not permanent or safe: When you use a free email address you are at the mercy of the email provider. They may close down operations or cancel your account for any reason. These types of accounts are also often hacked and leaked on a global scale. When a better internet or email deal comes along, you’re still stuck using the old address because it’s printed on your business cards, car lettering and flyers. Some will agree to keep the address open for a fee, but you’ll lose the control and flexibility you need to grow your business. With your own domain name, you own it and can move it to a new business-grade email service easily. You’ll also have complete master control over the addresses within your domain, resetting passwords and creating/closing accounts at will. Give us a call at 778-421-1107 to set up your branded business email.
Snail slow computer

Why Do Computers Slow Down Over Time

Why Do Computers Slow Down Over Time?

Remember the awe you felt when you turned on your new computer and it loaded in a flash? Your computer was the envy of your friends and you weren’t afraid to bathe in that glory. Button on, ready to go, those were the days! After a year or two though, it doesn’t seem to be quite as zippy…no, you’re not imagining it. It really has slowed down, not just in comparison to newer models and your expectations…There’s a measurable drop in speed and power that has nothing to do with worn out parts. The good news is a little maintenance can have that baby cruising at top speed again. Let’s take a leisurely walk through the system and spot the culprits: Start-up applications: It’s super convenient to have Skype start automatically and your anti-virus too. In fact, many of the applications starting themselves with the computer are essential to your experience. But some of them are getting a little too ‘helpful’. For example, iTunes helper loads in the background to speed things up when you connect your device – but if you can’t even remember the last time you ran iTunes on your computer, then it can go. Programs like that are holding onto a portion of your processing power and adding to your speed issues. The average home computer automatically loads around 75 programs at start-up! Temporary junk: Computers are kind of messy. They leave temporary files and snippets of information all over your hard drive, each action leaving a trail rather like a roaming toddler with a sticky sandwich. Every web page, every image on that web page, every program you run and every game you play leaves something behind. It may be the tidbits of information called “cookies”, saved game files, auto-restore files or even a log so that you can hit the undo button 100 times while it remembers your actions for you. The more junk your computer builds up, the slower it gets. Viruses and malware: These infections sit in the background consuming resources while doing various nightmarish things. They may be spying on your actions, stealing your information or reaching out through your network to infect others. Occasionally, the impact is limited to seeing your computer slow to a crawl, however, the flow-on financial costs of an infection can easily reach into the thousands. Bloating: With every new version of software comes a new set of features, introductory sequences and design improvements. The problem with this is the application becomes larger and larger with each new version, requiring more system resources to install and run – and slowing your computer down. Just like a car, computers need regular maintenance - we offer a Tune-Up service to bring your computer back to its original speed and extend its life. Give us a call at 778-421-1107 to book in a Tune Up.
Port Alberni Computer

Welcome to the Internet of Things

Welcome to the ‘Internet of Things’

You arrive at home and the door unlocks because it knows who you are, sensing the key in your pocket. The lights switch themselves on and your favourite music begins to stream gently through the living area. It’s already the perfect temperature, and as you head for the fridge, you notice an alert on the screen congratulating you on meeting your exercise goal today and suggesting a tasty snack. Okay, it sounds like a scene from a movie, but it’s actually a reality today thanks to the Internet of Things (IoT). Almost anything that can be turned on or off is now able to be connected to the internet. An entire industry has popped up to help users create a custom experience designed around their unique needs. Electronic locks, lights, healthcare wearables and household appliances are just the beginning. IoT goes beyond devices you can use to surf the web – it’s a global revolution. Adapters can transform even the most random appliance into a connected gadget, as well as add new layers of functionality. Cloud software is creating piggy-back connections, resulting in not just a new experience, but a new way of interacting with the data produced. It may all seem impossibly futuristic, but IoT is less about technology and more about enhancing relationships between people-people, people-things and things-things. Millions of people are wearing a Fitbit or Jawbone to track steps and calories, while others are letting their fridge order groceries! The practical applications are almost endless, commonly including GPS trackers on pets, home security via webcam, patient monitoring of blood pressure/heart rate, weather monitoring, and remote power points. No more worrying all day if you left the iron on, just push a button on your phone and know for sure it’s turned off. Of course, with all this connectivity comes risks. While the idea of having your toaster hacked is a bit mind-boggling, technology connected to the internet is open to exploitation. The webcam that allows you to monitor your pets may also allow other people to glimpse inside your home, but only if it’s not secured properly. Unfortunately, it only takes one small gap for a cyber-attack to get through, and once in, all connected devices are at risk. Having your lights taken over by a far-away prankster may seem like a small risk, but gaps allow them into your computers, phones and tablets too. That’s the part the movies skip over – the networking protections that exist in the background, shielding against attacks. Taking the time to properly secure your IoT device is essential to making sure you get the whole, happy future-tech experience. We’re big fans of IoT and can’t wait to see what comes next! Got an IoT device? Give us a call at 778-421-1107 to help you set it up securely.
Anti Virus Port Alberni

ALERT: Your Antivirus May Be Letting You Down

ALERT: Your Antivirus May Be Letting You Down

The best way to avoid a computer virus is by using common sense, but that doesn’t mean you’ll be safe from attack. Even the most careful user can find themselves infected in an instant and spreading the virus faster than a sneeze in flu season. It’s why antivirus software is still the first package we install on all systems – because you never know when you’ll be attacked. But should you choose free or paid antivirus? Advertising: Much like a free app making its fortune with in-app purchases, the free antivirus software will push for payment. Expect popup boxes pestering you to sign up to the paid version at least daily. Some free options will also try to change your browser homepage and default search engine, an inconvenience you may be stuck with. Paid options are more respectful and largely invisible unless they’ve detected a problem. Effectiveness: It’s fair to expect your antivirus to detect malware, and testing showed that in a head-to-head battle free and paid are about equal at catching known infections. And therein lies the kicker: generally speaking, free antivirus needs to have recorded a virus to its library before it can detect it. Paid antivirus is more likely to identify and stop a new virus. It essentially bases the detection on suspicious behaviour, source and attributes, a far more effective method of detection. Features: Free antivirus options are usually created from the paid version, taking out everything except the bare minimum. In your paid version, you can expect advanced features like spam filters, firewalls, parental controls and secure web browsing. Some paid antivirus will also update your other software packages, forming a more secure protection against attacks. For example, you might view a malicious image file that takes advantage of an exploit in your PDF software. Unfortunately, hackers have advanced beyond simple tactics and it’s not just about avoiding email attachments anymore. Support: Free antivirus options are the most popular choice because they’re… free. Obviously. This also means there’s generally no support available. If there’s a problem or conflict with another program, you may find yourself without protection until it can be resolved. Paid antivirus options usually include telephone support, ready to help with problems ranging from installation to system diagnostics. Ease of use: Depending on what you use your computer for, this may be an important concern. Free antivirus options are easy to install and use, but are very limited in their flexibility. They come as-is, meaning you can’t pick and choose what it monitors or how it reacts. For example, users occasionally find it necessary to disable ALL protections in order to install a network game. Paid versions are more likely to allow you to adapt the way it runs, switching features on and off as required. Free antivirus is fine for very basic protection, those on a budget or those with an older PC. In these cases, something is always better than nothing. But we generally recommend you go with a paid antivirus to defend you from the new attacks that are released daily and to ensure you’ve got solid protection that will make a real difference to your digital safety. Talk to us about upgrading to a paid antivirus. Phone: 778-421-1107